FAQ's

STEP 1: Visit Kass Care Website

STEP 2: Search for the desired product.

STEP 3: Click on the ‘Buy Now’ option.

STEP 4: Fill in the required details & choose the payment method.

Congratulations! You are all set to enjoy the soothing beauty of Kass!

No, you can place an order using guest checkout. However, making an account & then proceeding with the order is strongly recommended. It will make your shopping experience swift and simple. This will also help you enjoy special benefits such as earning points as well as share ratings and review our products as per your experience.

You will receive an email confirmation that your order has been successfully placed with all the order details,also strongly recommended to provide your WhatsApp Number as well to receive all the order details over WhatsApp for easy communations

Yes, you can certainly ship products to different addresses than the billing address. All you need to do is to select the option of ‘use a different billing address’ which will be present in the payment section

You cannot order an “out of stock” order. Instead you can click on the notify me button.

We offer all major types of payment methods. We have 2 payment gateways – Razorpay & PhonePe. Additionally you can pay through COD (Cash on Delivery). Through our gateways, you can pay via PayTM, UPI BHIM pay, credit card, debit card, net banking, NEFT/ bank transfer & wallets (Ola money, Mobikwik, Freecharge, JioMoney).

Yes, it is completely safe to use your debit/ credit card to make an online payment on Kass | kasscare.com. We have all the standard secure payment methods which ensure that all your online transactions with us are processed in the safest manner, with AES-128-bit encryption for all user data.

There are may be various reasons why your payment or order is declined. Please recheck your order details carefully, errors in the number of digits of your phone number or pin code will lead to automatic cancellation of the order. For failed or declined payments, check with your bank to ensure there are funds available to pay for your order. Also check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case. Also please do check that your name and address match the name and address on your current credit card.

Yes, all the prices shown on the website include GST. No extra amount of tax is added at checkout.

You can reach out at contact@kasscare.com for help.

Modification of the order cannot be processed once it has been placed. For cancellation please reach out to support team at contact@kasscare.com with Email Subject : #ORDERID - Cancellation Requrest, or reach out to WhatsApp Support Team at https://wa.link/8wzyzf

Kass Care products are available on www.kasscare.com and leading e-commerce market places, Amazon | Flipkart | Meesho