Our Policies

Placing an Order

Browse the Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on “Order”.

When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.

You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.

Once you have successfully made your payment, your order will be processed & shipped immediately. For more information, please see our Shipping Policy.

Payment Options

KASS Online is set up to take immediate online orders through the following modes of payment:

Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network
Visa Debit cards

From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.

Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.

Pricing Policy

The product prices listed are current and updated. However, these are subject to change without advance notice.

All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.

All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.

Our products are liable for GST in India and the MRP is inclusive of GST.

Payment Security

All transactions at KASS Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with KASS Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

What is CVV/CVC ?

You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

Out of Stock Items

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. KASS Online does not back order, that is, we do not accept orders which we cannot fulfill immediately.

Cancellation Policy

In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument.
If you wish to cancel your order, you can do so by sending us an email on customer@kasscare.com. You can also call our Customer Care on +91-99039 87017 (Timings: 9:30 am – 5 pm IST), within 24 hours of placing the order.
For doorstep cancellations & refund / reshipment request our backend team will further investigate the issue, courier fault or customer refused to accept it for the same we will initiate free cost reshipment & if customer wants refund then 30% of order value + shipping cost will be deducted.

Shipping Policy

Purchases are shipped from our warehouse in Kolkata, West Bengal by courier. Please allow the following number of days as mentioned in receipt of your order.

All orders are processed within 1-3 business day. You can expect delivery of the order within 4-5 business day. For locations which are in the interiors or in difficult coverage area, this may take between 7-10 working days. We offer free shipping on all domestic orders of worth INR. 800/- and above.

Order Deliveries Will Be Made Between

10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
KASS is not responsible for damage after delivery.
For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Cash on Delivery Orders

4-5 working days for all metro cities (Monday to Saturday).
An additional day may be required for remote areas.

Goods will need to be signed for upon delivery. If you are not physically available to sign for the delivery, please suggest an alternative i.e. a family member, colleague, neighbour, etc. KASS Online takes no responsibility for goods signed by an alternative person.

KASS Online is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

Return & Refund Policy

To initiate exchange or return of a purchase made on our website, please contact Customer Service by phone at +91-9903987017 or by email at customer@kasscare.com.

Our teams will examine the products returned to verify if the product is in a condition to be exchanged. We will issue a product exchange with an authorization number for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date.

All returnable products must be accompanied with the original receipt, a return / exchange authorization number (received from the customer service or store team) and in unopened, saleable condition. Courier costs are not refundable and need to be borne by the customer.

Please note that we cannot offer an exchange or refund on any product purchased through a promotion, or a product that has been opened and/or used. KASS Online is not responsible for damage after delivery.

Please note orders for Gift boxes are not applicable for exchange or refund.

Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.

Return/exchange requests are subject to an inspection and checking by the KASS Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 7 days of the delivery. We shall take 48-72 hours to perform a quality check once we receive the product. If the product passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.

Each item can only be exchanged once. No cash refunds are permitted.

An item is eligible for return if it fulfils any of the following conditions:

Sold in a physically damaged condition.
Has missing parts or accessories.
Product packaging not opened, product not used.